At Ecomix, we strive to provide outstanding services and long-term value for our clients. While we aim for complete satisfaction, certain conditions apply regarding refund eligibility. This policy outlines when a refund may or may not be granted.
Non-Refundable Circumstances
Discounted Offers
Services purchased under special discounts or promotional bundles are not eligible for refunds.
Approved Designs & Requested Changes
Once a primary draft has been approved or revisions have been initiated, no refund will be processed.
Urgent Projects & Client Cancellations
Expedited projects or cancellations caused by reasons outside of Ecomix's control are non-refundable.
Unresponsive Clients
If no communication is received for more than 14 days during the project, refund eligibility is void.
Specific Services
Social media, SEO, web hosting, and domain registrations are strictly non-refundable.
Refund Processing
Processing Time
Refund requests are reviewed within 30 business days (if applicable). A 12% processing fee will be deducted from any approved client-initiated refund.
Need Assistance?
At Ecomix, we encourage open communication throughout every stage of the project. If you face any concerns, reach out to us. We're committed to working towards a fair and satisfactory resolution.
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